| CONTACT US |
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| GypsyJazz.net is located in San Diego, California. |
| Our office hours are from 9:00 a.m. to 5:00 p.m. PST. |
| GypsyJazz.net |
| P.O. Box 19188 |
| San Diego, California 92159 |
| Phone: (619) 596-7739 |
| Fax: (619) 596-7799 |
| Customer Service Email: info@gypsyjazz.net |
| Order Tracking Email:orders@gypsyjazz.net |
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| PAYMENT AND SECURITY |
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| Credit Cards Accepted. We accept VISA, Master Card, American Express, and Discover credit cards. All information is secured and encrypted when you transmit data through our website. |
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| DOMESTIC ORDERS |
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| Please visit our SHIPPING page for payment and shipping instructions within the United States. |
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| INTERNATIONAL ORDERS |
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| Please visit our INTERNATIONAL page for payment and shipping instructions to destinations outside the United States. |
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| REFUND POLICY |
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| Gypsyjazz.net is happy to exchange defective CDs, VHS tapes, and DVDs (same titles only, no exceptions) within thirty days of delivery. You may also return any product unopened that we shipped to you in error. Please include a letter containing your mailing address and the reason for the return. Please contact us at info@gypsyjazz.net for information on our return policy for instruments. |
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| NOTICE TO CUSTOMERS: CDs WITHOUT SHRINK WRAPPING |
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| Please note that some of our CDs are imported from Europe without shrink wrapping. Those CDs will be shipped as is. |
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| "OUT OF STOCK" PRODUCTS |
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| If any of our products are listed as "Out of Stock," it means that they are temporarily out of stock. Usually, these items have been ordered and are in transit. If you would like more information about the status of an out of stock product, please contact us at CUSTOMER SERIVCE. |
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| If any of our CDs, DVDs, videos or books is listed as "Out of Print," it means just that. Sometimes we are working on getting a product back into print. If you would like more information about the status of an out of print product, please contact us at CUSTOMER SERIVCE. |
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| SHIPPING COSTS |
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| Shipping costs within the United States are based upon U.S. Postal rates. For exact shipping costs, please jump to our SHIPPING page.
Shipping costs outside the United States must be quoted on a per order basis. Once we receive your order, we will calculate the shipping cost and send you a quote via e-mail or phone. For additional information on international shipping costs, please jump to our SHIPPING page or INTERNATIONAL page.
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| TRACKING YOUR ORDER |
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| We will send you a status e-mail to let you know what is happening with your order. If you would like further updates, please contact us at orders@gypsyjazz.net.
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| Need more help? Please contact us at info@gypsyjazz.net or jump to our CUSTOMER SERVICE page for further assistance.
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